{"id":6759,"date":"2023-10-17T08:00:39","date_gmt":"2023-10-17T12:00:39","guid":{"rendered":"https:\/\/aprilmarine.ca\/?p=6759"},"modified":"2023-10-23T11:55:15","modified_gmt":"2023-10-23T15:55:15","slug":"ibc-awards-2023-experience-client-exceptionnelle","status":"publish","type":"post","link":"https:\/\/aprilmarine.ca\/on-fr\/ibc-awards-2023-experience-client-exceptionnelle","title":{"rendered":"IBC Awards 2023 : Exp\u00e9rience client exceptionnelle"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text darkrow=”” css=”.vc_custom_1698076518505{margin-bottom: 30px !important;padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #f1f1f1 !important;}”]APRIL Marine est fi\u00e8re de compter parmi les finalistes 2023 des prestigieux prix d\u00e9cern\u00e9s par Insurance Business Canada, dans la cat\u00e9gorie \u00ab Exp\u00e9rience Client Exceptionnelle \u00bb.<\/p>\n

Chaque ann\u00e9e, la revue c\u00e9l\u00e8bre les acteurs les plus marquants de l\u2019industrie en terme d\u2019accomplissements, d\u2019innovation et de leadership. Les finalistes sont s\u00e9lectionn\u00e9s par un panel de juges ind\u00e9pendants compos\u00e9 d\u2019experts de l\u2019industrie. Les vainqueurs seront r\u00e9v\u00e9l\u00e9s lors d\u2019une c\u00e9r\u00e9monie de remise de prix le 16 novembre prochain.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text darkrow=””]Maximiser leur temps sur l\u2019eau \u2013 voici la promesse faite \u00e0 chacun des plaisanciers prot\u00e9g\u00e9s par une police d\u2019assurance APRIL Marine. A ce titre, il est primordial pour nous d\u2019offrir un service exceptionnel et ce, \u00e0 tous niveaux.<\/strong><\/p>\n

1. L’excellence dans le service des r\u00e9clamations<\/h2>\n

Notre service interne de r\u00e9clamations, compos\u00e9 d\u2019experts en sinistre exclusivement d\u00e9di\u00e9s \u00e0 l\u2019assurance plaisance, assiste sans rel\u00e2che les assur\u00e9s victimes de malchance, avec des exigences d\u2019excellence et des SLA strictes:<\/p>\n

    \n
  • Ligne t\u00e9l\u00e9phonique directe (aucune boite vocale automatis\u00e9e);<\/li>\n
  • 90% des appels r\u00e9pondus en direct;<\/li>\n
  • Messages vocaux retourn\u00e9s dans la journ\u00e9e;<\/li>\n
  • Rappel sous 2h pour les nouvelles r\u00e9clamations;<\/li>\n
  • R\u00e9ponse \u00e0 chaque courriel le jour m\u00eame.<\/li>\n<\/ul>\n

    Autant des raisons pour lesquelles nous avons fi\u00e8rement remport\u00e9 le prix 2021 d\u2019Excellence in Claims Service.<\/p>\n

    2. S\u00e9curit\u00e9<\/h2>\n

    Parce que la s\u00e9curit\u00e9 de nos assur\u00e9s est notre priorit\u00e9, nous les accompagnons \u00e0 chaque \u00e9tape en cas de sinistre :<\/p>\n

      \n
    • Un service d\u2019assistance disponible 24\/24 et 7j\/7, sur l\u2019eau et \u00e0 quai;<\/li>\n
    • Un service de r\u00e9f\u00e9rencement de remorquage afin de leur porter main forte dans une situation inconfortable;<\/li>\n
    • CLUB APRIL Marine Academy : une plateforme de formation nautique en ligne avec plus de 300 vid\u00e9os et 150 fiches m\u00e9mo pour parfaire leurs techniques de navigation. D\u2019une valeur de $500, ce service exclusif est offert gratuitement \u00e0 nos assur\u00e9s dans le but de leur donner les clefs d\u2019une pratique nautique responsable, de s\u00e9curiser leurs sorties sur l\u2019eau et de r\u00e9duire ainsi le nombre d\u2019accidents.<\/li>\n<\/ul>\n

      3. Exp\u00e9rience num\u00e9rique<\/h2>\n

      Nos \u00e9quipes mettent \u00e0 profit les nouvelles technologies et d\u00e9veloppent des outils en ligne toujours plus performants pour simplifier l\u2019assurance :<\/p>\n

        \n
      • Espace Membre : une web app s\u00e9curis\u00e9e et personnalis\u00e9e pour pouvoir retrouver ses informations et ses avantages en quelques clics;<\/li>\n
      • D\u00e9claration de Sinistre en ligne : Dans le but de simplifier des proc\u00e9dures parfois stressantes pour les assur\u00e9s, nous leur offrons la possibilit\u00e9 de soumettre leur d\u00e9claration directement en ligne, avec suivi du traitement des dossiers. Une fois les documents re\u00e7us et le dossier complet, l\u2019indemnisation est envoy\u00e9e sous 5 \u00e0 7 jours ouvrables;<\/li>\n
      • \u00c9valuation gratuite de la valeur d\u2019une embarcation : un formulaire \u00e0 compl\u00e9ter directement dans leur espace assur\u00e9 afin d\u2019\u00e9valuer au plus juste la valeur marchande d\u2019un bien dans le cadre d\u2019un achat ou d\u2019un projet de revente;<\/li>\n
      • PLAISANCE Mag : un magazine bi-annuel en ligne offert exclusivement \u00e0 nos assur\u00e9s passionn\u00e9s de l\u2019eau pour partager des conseils assurance et plaisance.<\/li>\n<\/ul>\n

        4. Club APRIL Marine<\/h2>\n

        En choisissant APRIL Marine pour prot\u00e9ger leur embarcation, notre assur\u00e9 devient automatiquement membre du Club APRIL Marine, la plus grande communaut\u00e9 de plaisanciers au Canada avec 50,000 membres, et b\u00e9n\u00e9ficie \u00e0 ce titre d\u2019avantages et services exceptionnels durant toute la dur\u00e9e de vie de son contrat :<\/p>\n

          \n
        • Des invitations \u00e0 des \u00e9v\u00e9nements nautiques en Ontario et au Qu\u00e9bec (tournois de p\u00eache, r\u00e9gates, randonn\u00e9es motomarines\u2026);<\/li>\n
        • Des rabais n\u00e9goci\u00e9s exclusivement pour nos membres aupr\u00e8s d\u2019une trentaine de partenaires de l\u2019\u00e9cosyst\u00e8me de la plaisance;<\/li>\n
        • Un service de conciergerie gratuit et disponible en tout temps pour assister nos assur\u00e9s dans l\u2019organisation de leurs sorties sur l\u2019eau (r\u00e9servation d\u2019h\u00f4tels ou restaurants, marina la plus proche, itin\u00e9raire optimis\u00e9, pr\u00e9paration de voyages\u2026).<\/li>\n<\/ul>\n

          L\u2019humain est au c\u0153ur de nos \u00e9changes et nous sommes \u00e0 l\u2019\u00e9coute de nos clients \u00e0 tout moment.<\/p>\n

          Avec 94% de satisfaction clients, nous cherchons constamment de nouveaux axes d\u2019am\u00e9lioration pour aller toujours plus loin pour nos assur\u00e9s ![\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

          APRIL Marine est fi\u00e8re de compter parmi les finalistes 2023 dans la cat\u00e9gorie \u00ab Exp\u00e9rience Client Exceptionnelle \u00bb.<\/p>\n","protected":false},"author":5,"featured_media":6787,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[90],"tags":[],"class_list":["post-6759","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites"],"yoast_head":"\nIBC Awards 2023 : Exp\u00e9rience client exceptionnelle | APRIL Marine<\/title>\n<meta name=\"description\" content=\"APRIL Marine est fi\u00e8re de compter parmi les finalistes 2023 dans la cat\u00e9gorie \u00ab Exp\u00e9rience Client Exceptionnelle \u00bb.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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