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Declare your claims

Contact your APRIL Marine Assistance:1-866-683-6521

Or pre-register your claim through the application APRIL Marine Assistance.

Download our free app:

Had a theft? Hit a rock? Had a fire? Experienced any other type of loss/damages? The first hours are crucial. Please contact us as soon as possible.

Complete the form below and an agent will contact you within 24 hrs*.

*The service is available from Monday to Friday during office hours.

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Customers Testimonials

“You provided me with excellent service. I am very satisfied and as such, have recommended APRIL Marine to two of my friends.”

B. Dunn – October 2014

“I am satisfied with the claims department at APRIL Marine. I received great service and the tracking of my case was impeccable.”

D. Bailey – November 2014

“I cannot fathom any improvements to be made.  My experience with the APRIL Marine claims services was so good that I would totally recommend APRIL Marine to everyone.”

B. Clark – January 2015

“It was pleasant to deal with you. You made our lives so much easier. Thank you for your professionalism.”

J. Baker – January 2015

10 Advices in case of claims

Presented by Josée Latour – APRIL Marine Claims Adjuster - 15 years of expertise
1

The first hours are very important. In case of a storm, theft, vandalism or malicious act, contact the authorities (Police and / or Coast Guard) to have a police report conducted.

2

If possible, take pictures of the damage(s) and the loss location (before and after clearing). Your due diligence is required at all times to ensure that the damage(s) are mitigated.

3

If possible take pictures of the damage and the loss (before and after clearing).

4

Try and get a quick estimate by a professional to be able to provide you with an idea of the extent of damages. Don’t forget to submit the information to your insurer in a timely fashion.

5

Notify your broker or insurance company as soon as possible.

6

Never repair the damages prior to receiving your insurer’s approval.

7

If you have a collision on the road during transport, the liability will usually be covered by the towing company’s insurance policy.

8

If there is a collision between two boats, contact the authorities to have a police report completed. You can use an accident form and the majority of the relevant information will already be provided.

9

If you have a collision with a rock or an object in the water, make sure that your boat is not leaking oil and/or fuel or that the vessel is filling up with water. If there are any doubts, please contact a towing company and take your boat out of the water as soon as possible.

10

In case of a winter shelter collapse, take pictures prior to removing any snow and debris. Pictures should also be taken after the fact. Don’t forget to contact the insurer.