Winner of the award in 2023, APRIL Marine is proud to be among the 2024 finalists for the « Outstanding Customer Experience Award » by the prestigious Insurance Business Canada Magazine.
Each year, the ceremony celebrates the industry’s most outstanding players in terms of achievement, innovation and leadership. Finalists are selected by an independent panel of judges made of industry experts. The winners will be revealed at an awards ceremony on November 13.
Maximizing their time on the water – that’s the promise made to every boaters covered by an APRIL Marine insurance policy. As such, it is essential for us to offer exceptional service at every level.
1. Excellence in Claims Service
Our in-house claims department staffed by claims adjusters exclusively dedicated to boating insurance, relentlessly assists policyholders, with strict SLAs and standards of excellence:
- Direct telephone line;
- 90% of calls answered live;
- Voicemail messages returned within one day;
- Call-back within 2 hours for new claims;
- Same-day response to every e-mail.
2. Security
Because the safety of our policyholders is our priority, we support them every step of the way in the event of a claim:
- An assistance service available 24/7, on and off the water;
- A towing referral service
- Club APRIL Marine Academy: an online nautical training platform with more than 300 videos and 150 memo cards to perfect sailing techniques. Valued at $500, this exclusive service is offered free of charge to our policyholders, with the aim of giving them the keys to responsible boating, making their outings on the water safer and reducing the number of accidents.
3. Digital Experience
Our teams take advantage of new technologies and develop ever more effective online tools to simplify insurance:
- Member Space : a secure, personalized web app where you can find information and benefits in just a few clicks;
- Online claims declaration: to simplify procedures that can sometimes be stressful for policyholders, we offer the option of submitting their claim directly online, with tracking of the processing of their file. Once the documents have been received and the file is complete, compensation is sent within 5 to 7 working days;
- Free assessment of the value of a boat: a form that can be completed directly in your Member Space to assess the market value of an asset for a purchase or resale project;
- PLAISANCE Mag: online magazine offered exclusively to our policyholders.
4. Club APRIL Marine
By choosing APRIL Marine to protect their boat, our policyholders automatically become members of Club APRIL Marine, THE largest community in Canada with 53,000 members, and enjoy exceptional benefits and services:
- Invitations to boating events (fishing tournaments, regattas, PWC rides…);
- Discount negotiated with partners in the boating ecosystem;
- A free concierge service available at all time to help our policyholders organize their outings on the water (Hotel or restaurant reservations, nearest marina, optimized itinerary, trip preparation…)
People are at the heart of our interactions, and we are always listening to our clients. With 94% customer satisfaction, we are constantly looking for ways to improve and go even further!
